Partner Support

Partner Support & FAQ

Manage Listing

Update your business profile, hours, and high-res photos in the Partner Portal.

Ad Network

Purchase premium banner placements and track your live click analytics.

Promote Events

Publish your upcoming festivals, concerts, and gatherings to the main calendar.

Premium Business Listings

What are the benefits of a Premium Listing?
A Premium Listing guarantees that your business stands out to high-intent tourists. It removes competitor ads from your page, highlights your business in search results, allows you to upload high-resolution image galleries, and gives you access to an AI-powered description optimizer to maximize your bookings and walk-ins. We offer several membership tiers designed to fit your specific marketing goals.
How do I update my hours or photos?
Simply log in to your Partner Portal, navigate to the Directory tab, and click "Edit" on your active listing. Any changes you make will be reviewed by our moderation team to ensure quality, and typically go live within 24 hours.
Why isn't my Google Map showing up?
To ensure your map displays correctly, make sure you start typing your address in the "Street Address" autocomplete field in the dashboard and select the verified Google Maps drop-down option. This automatically syncs the precise GPS coordinates to your listing.

Advertising Network

How do the Ad Zones work?
Our platform uses designated "Zones" (like the Home Page Hero, Sidebar, or In-Content banners). Some zones are 100% Exclusive—meaning your ad is the only one that shows there. Other zones are Rotational, meaning your ad shares the space with a strictly limited number of other local businesses, ensuring high visibility for everyone.
Can I track how many people click my ad?
Yes! The moment your ad goes live, your Partner Portal dashboard will begin tracking live Impressions (how many times the ad was seen) and Clicks. We provide fully transparent, real-time analytics so you know exactly what your return on investment is.
What format should my ad banners be?
We accept PNG, JPG, and WebP formats. When you purchase an ad zone, the dashboard will tell you the exact Desktop and Mobile pixel dimensions required. You will need to upload one image for desktop users, and a tailored image for mobile users to ensure it looks perfect on all devices.

Event Calendar

What is a Featured Event vs. a Standard Event?
A Standard event is added to our chronological calendar and is fully searchable. A Featured event is pinned to the very top of the calendar page in a massive, cinematic spotlight box, guaranteeing it is the first thing tourists see when looking for things to do this weekend.
Do you sell tickets directly on your site?
No, we act as a discovery engine. When you create your event, you will paste the link to your own ticketing provider (Eventbrite, Ticketmaster, Shopify, etc.). The "Get Tickets" button on our site will send the tourist directly to your checkout page.
I made a mistake on my event date. Can I fix it?
Yes. Log in to the Partner Portal and click the Events tab. You can edit your event details at any time. Note: To maintain quality control, editing an approved event will temporarily send it back to "Pending Review" status until an admin re-approves the changes.

Still need help?

Our local support team is here to help you get your business profile and ad campaigns running perfectly.

Contact Support Team

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